LeadTalk Secret Shopping

DO YOU WONDER WHAT IS HAPPENING WHEN YOUR TEAM IS ANSWERING THE PHONE? ARE THEY DELIVERING GREAT CUSTOMER SERVICE?

LeadTalk believes it is important to understand your business and what is happening on your phones. We recommend our LeadTalk Secret Shopping program to help you see exactly how your team _responds during the sales process.

 

Four BIG reasons to try this approach:

 

  1. Help with decision making

Employers need to have all the facts before they make hiring, promotion, and business plan decisions. By revealing what works and what does not from a customer’s perspective, mystery shopper services help business owners make these decisions with all the facts in place.

  1. Your Questions as a Business Owner

All business owners wonder what really happens when they are not around. Virtual customers are the business owner’s eyes/ ears and can reveal problems that the YOU may be the last to know.

  1. Manage a Business

Most business owners are busy, and keeping track of everything is difficult. LeadTalk Secret Shopping services offer owners an additional set of useful, impartial information that can be used in management decisions and future training needs for your team.

  1. Get Customer Insight

Most business owners would love to be able to have direct, unbiased, full feedback information from each customer – what is working, what needs work in a company, what would make shoppers buy? Secret shopper services offer business owners the chance to ask these sorts of questions – and get answers.

LEADTALK SCORING

We use a scoring process that covers 11 points during a call. Leadtalk records your calls so you and your team can evaluate them.   Our goal is never to embarrass your team, but use the experience to help them improve on their customer service skills!

If you have selected Leadtalk to do your customer service training, then you can expect that LeadTalk Secret Shopping calls will be part of our follow-up training. You will see a difference!

Listen to the two sample calls by pressing the play button below. Does your company sound like the first or second sample?

 

sales-call-bad

OR

sales-call
Does you sales associate sound like this call? Does you sales associate sound like this call when the customer calls?

If you want to see and/or hear your LeadTalk Secret Shopping calls, call us and we can set up calls for your business.