CUSTOMER SERVICE TRAINING

WHO BRINGS YOU YOUR REVENUE?

Your customers bring REVENUE  to your company! If you don’t have customers you don’t have a business right? In our culture today, we continue to see that fewer and fewer companies/businesses are “customer-centric” in their business models, practices and daily work! Yet who is bringing you your business….. your customers!

 

It’s a Simple Formula…… IF YOU TRAIN YOUR TEAMS TO TAKE CARE OF YOUR CUSTOMERS, THEN YOUR CUSTOMERS WILL TAKE CARE OF YOUR BUSINESS!

LeadTalk believes that the CUSTOMER is one of the most important parts of your business model today! How are you investing in your teams to give them the skills to deliver exceptional customer service to your customers?

 

We partner with companies to ensure that every customer is leaving with a great experience and is saying those 3 very important words…..I’m coming back!

 

LeadTalk offers onsite customized training for your teams. Training is not about sitting and listening, it’s about modifying the behavior of your team!

 

We develop our training around your needs, desired outcomes, your customer base and teams.

  • Highly interactive training techniques that will create an immediate impact of your customers
  • High retention rate of participants using different assessment tools to measure long term success
  • Highly trained training consultants that deliver training with fun, enthusiasm and core values of “Customer First” experiences.
  • Follow – up Secret Shopping Calls to measure success and sustainability of the training
  • Coaching Calls to measure retention and sustainability of the skills from the training.
  • Management tools/reporting for every client to review and see the growth of their team in customer service.